Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments
• 4 restaurants and lounges, including the legendary Shang Palace
• Convenient for Jeddah’s popular landmarks and Red Sea Mall

Job Summary

Director of Operations will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional service delivery, guest satisfaction, and operational efficiency. As a strategic leader, you will work closely with department heads and the General Manager to implement business plans, drive quality standards, and foster a culture of excellence that aligns with the Shangri-La brand values.

As Director of Operations, we rely on you to,

• Lead and manage all operational departments including Rooms Division, Food & Beverage, Engineering, and Spa & Wellness.
• Ensure the highest levels of guest satisfaction through consistent service delivery and personalized experiences.
• Collaborate with the General Manager on strategic planning and budgeting, ensuring operational goals align with financial targets.
• Oversee compliance with health, safety, and regulatory standards, while championing sustainability initiatives.
• Drive continuous improvement through operational audits, quality assurance programs, and guest feedback analysis.
• Inspire, mentor, and develop department heads and their teams to uphold Shangri-La’s service standards and company culture.
• Lead crisis management and emergency response procedures as required.
• Support talent acquisition and retention strategies, including training and development initiatives.

What We Are Looking For

• At least 3 years in a senior operations leadership role within a luxury hotel environment.
• Strong understanding of the Middle Eastern market and cultural nuances
• Proven ability to manage diverse teams and foster a performance-driven, guest-centric culture.
• Exceptional communication, leadership, and problem-solving skills.
• Exceptional presentation and grooming
• Fluent in English; Arabic language proficiency is highly desirable.