About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role

As the Guest Experience Director, you will oversee all aspects of the Rooms Division, ensuring the highest standards of quality, service, and guest satisfaction across the Front Office, Guest Experience, Housekeeping and Laundry departments. You will be responsible for driving operational efficiency, enhancing the guest experience, managing room inventory, and ensuring seamless communication between the different areas of the Rooms Division. The role requires a strong leader with a deep understanding of luxury hospitality standards, attention to detail, and the ability to motivate and develop teams to achieve excellence.

Key Areas of Responsibilities

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As Guest Experience Director, you will need to:

Operational Management and Coordination

• Oversee daily operations across all Rooms Division departments, including Front Office, Guest Experience, Housekeeping and Laundry, ensuring seamless coordination and operational efficiency.

• Ensure consistent service excellence by maintaining the highest standards in room cleanliness, guest service, guest room amenities, and overall presentation of the property.

• Develop, implement, and monitor departmental procedures and best practices to enhance operational efficiency and ensure consistency across all Rooms Division functions.

• Collaborate closely with other departments (e.g., Reservations, Maintenance) to ensure smooth operations, such as room availability, maintenance requests, and service delivery.

Guest Experience and Satisfaction

• Lead the Rooms Division team to ensure exceptional guest service, from check-in to check-out, with a special focus on managing VIP guests, special requests, and guest complaints.

• Proactively address guest feedback, implementing corrective actions as needed and ensuring that all concerns are resolved promptly and effectively.

• Monitor guest satisfaction across all touchpoints (Front Office, Guest Experience, Housekeeping, Laundry), and implement strategies to continuously improve guest experiences and ensure high guest loyalty.

• Enhance guest personalization by ensuring the team understands individual guest preferences, contributing to memorable stays that reflect the brand’s luxury ethos.

Team Leadership and Development

• Lead, motivate, and develop the Rooms Division team, ensuring that all team members are equipped to deliver the highest quality service in line with luxury brand standards.

• Develop and implement training programs to continuously improve staff skills, foster teamwork, and ensure adherence to company procedures.

• Recruit, onboard, and train new team members, ensuring that all staff reflect the brand’s commitment to excellence and exceptional guest service.

• Conduct regular performance reviews and coaching sessions with Rooms Division employees, providing constructive feedback, recognition, and growth opportunities.

Revenue Management and Inventory Control

• Collaborate with the Reservations team to manage room inventory, pricing, and yield management strategies to optimize room revenue and occupancy.

• Monitor room occupancy levels and adjust pricing strategies in response to demand fluctuations, ensuring optimal revenue generation without compromising guest experience.

• Assist in the development and execution of revenue strategies, including special offers, packages, and promotions to increase bookings and drive business performance.

Financial Management and Cost Control

• Develop and manage departmental budgets, including labor costs, operating expenses, and supplies, ensuring financial efficiency and profitability.

• Monitor and control expenses within the Rooms Division, implementing cost-saving initiatives while maintaining high-quality service standards.

• Ensure the effective use of resources and inventory management, balancing guest satisfaction with operational and financial goals.

• Prepare regular financial reports to track performance, identify trends, and implement corrective actions when necessary.

Quality Control and Inspections

• Conduct regular inspections of rooms, public areas, and back-of-house spaces to ensure adherence to cleanliness, maintenance, and brand standards.

• Review housekeeping operations to ensure guest rooms and public spaces are meticulously maintained and prepared, identifying areas for improvement and maintaining high-quality standards.

• Oversee room setup and amenities to guarantee that rooms are consistently prepared for guests with attention to detail and luxury standards.

• Address maintenance and cleanliness issues promptly, ensuring that all guest-facing areas meet or exceed brand expectations.

Sustainability Initiatives

• Promote and implement sustainability programs within the Rooms Division, focusing on reducing waste, conserving energy, and using eco-friendly products and materials.

• Identify opportunities to reduce the environmental footprint of operations, from energy-efficient lighting and water-saving measures to eco-friendly cleaning supplies.

• Work with sustainability teams to ensure the resort’s environmental policies are fully integrated into the daily operations of the Rooms Division.

Compliance and Health & Safety

• Ensure compliance with all relevant health, safety, and hygiene regulations within the Rooms Division, including regular staff training, inspections, and adherence to local government requirements.

• Monitor safety protocols and ensure that all rooms and guest-facing areas are maintained to the highest safety standards.

• Develop and oversee emergency response procedures for the Rooms Division, ensuring that all team members are trained to handle any situation calmly and efficiently.

Collaboration with Other Departments

• Work closely with the Sales and Marketing teams to ensure promotional and pricing strategies are aligned with business objectives and guest needs.

• Collaborate with the Food and Beverage team to ensure seamless coordination for in-villa dining, and guest experience requests, enhancing the overall guest experience.

• Partner with the Maintenance team to ensure that rooms and public areas are maintained to the highest standards, addressing any issues related to room functionality promptly.

Key Qualifications

Education and Professional Background:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

• A minimum of 8 years of experience in hotel or resort operations, with at least 5 years in a leadership or director-level role within the Rooms Division.

In Return, What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.

• Competitive compensation package.

• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.

• Health Insurance coverage whilst in service.

• A supportive and inclusive work environment that values diversity and collaboration.

• Employee Recognition Programmes.

• Daily meals on duty and uniform dry-cleaning services.

• Year-round events of social, wellness programs, charity drives, and sports activities.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.