An ideal candidate should have 3 to 5 years of experience in a similar role within a luxury hotel and be fluent in Arabic.

Responsibilities

• To acquire, develop and manage local corporate business and government accounts according to the set business mix strategy.
• Ensures maximum acceptance in RFPs.
• To acquire, develop and manage business travel agent accounts (BTA) according to the set business mix strategy.
• To constantly monitor the market and the competition and report on threats and opportunities.
• To provide accurate and timely reporting on segment and account production and propose tactics and strategies to improve revenue or avoid shortfall.
• Implements and executes all sales objectives and action plans to reach and exceed targets set.
• Quotes and negotiates prices with customers for transient, long stay and group business with established parameters.
• Establishes and maintains files of major accounts and ensures maintenance of the accounts in the management system.
• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.
• Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concern to offer better business solution.
• Cross sells brand across MOHG portfolio through MObilise programme.
• Ensures all requests are handled in the time frame set by the company.
• Attends weekly and monthly department meetings and prepares account performance accordingly and contributes with market and customer feedback.
• Covers accounts when required by Department Head.
• Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Sets a positive example for Sales, Reservations and Conference Sales teams.
• Handles guest complaints and disputes.
• Ensures an excellent working relationship with all colleagues within the hotel
• Utilizes all available on the job training tools for colleagues.
• Conducts sites visits as required by hotel operation
• Participates in Client Entertainment with Sales Department as required
• Joint Sales calls with team as required