Job Purpose
Design, develop, and facilitate Talent Development initiatives to fulfill MATAR’s development requirements, aligned with core and leadership competencies. Ensure all initiatives comply with relevant international and national standards, as well as MATAR’s strategic objectives to maintain an operationally effective airport. This role includes developing and delivering training programs for upskilling MATAR employees and collaborating with QRNTD on the technical and professional development of Qatari Nationals.

Key Accountabilities

Strategic

• Support MATAR’s Organizational Development Strategy by implementing tailored programs aligned with MATAR’s strategic goals.

• Collaborate with the Qatar National Talent Development team to support Qatar National Vision 2030 by creating specific development programs for Qatari National employees.

• Manage the development of departmental trainers in line with MATAR Training Standards through the delivery of Train-the-Trainer programs.

Operational

• Design, implement, and promote engagement programs and initiatives to enhance employee engagement in the workplace.

• Develop training processes, templates, and procedures to ensure consistency and quality across all learning interventions.

• Work with senior management to identify development needs across departments, conduct Training Needs Analysis, and create customized programs to meet national and international airport operational standards.

• Manage contracts and technical evaluations of external training providers to ensure alignment with stakeholder expectations.

• Lead the design and rollout of internal training programs that are aligned with MATAR’s operational model and best practices in learning and development.

• Oversee the daily delivery of learning products, ensuring quality and performance standards are met within budget.

• Facilitate training sessions, workshops, and events using adult learning techniques and blended learning (virtual/digital and in-person).

• Evaluate the effectiveness of training programs and continuously improve learning methodologies.

• Promote MATAR and QRNTD training programs to ensure visibility and awareness across the group.

• Collaborate with HR Business Support and Recruitment teams to enhance the New Hire Induction program.

• Maintain accurate training records for reporting purposes.

• Perform additional duties as directed by the Head of Department.

Management & Leadership

• Establish departmental/team objectives and align them with business goals.

• Regularly evaluate objectives, plans, procedures, and practices, making adjustments as needed.

• Oversee and supervise team members; manage recruitment, training, development, and disciplinary actions to ensure high service standards.

• Use coaching and mentoring techniques to enhance performance and implement development action plans.

• Develop team members and ensure succession planning is in place.

Qualifications & Experience

Preferred:

• Bachelor’s Degree or equivalent with a minimum of 6 years of job-related experience.

• CIPD Level 3 or equivalent.

• Certification in Training Design, Delivery, Train-the-Trainer, or similar.

• Coaching qualification (ICF or equivalent).

• 2–3 years of experience in training management within the aviation industry.

Job-Specific Skills

• Strong planning and organizational skills.

• Excellent training design and facilitation abilities.

• Professional customer service and public relations skills.

• Strong mentoring and coaching capabilities.

• Effective coordination and stakeholder management skills.

• Excellent command of the English language.

• Managerial skills: ability to delegate, set clear direction, manage workflow, develop team skills, and foster a collaborative team environment.