AI meets customer service: tech with a personal touch
One third of Middle East and North Africa (MENA) Chief Marketing Officers (CMO) are investing in personalisation this year. It’s the way forward for customer...
Tag : Insights
Five scenarios where credit cards trump airline miles
by Newsroom
While airline miles are usually considered as valuable travel currency, there are five instances when using a credit card might work out better for your...
Boosting hotel revenue through AI in the Middle East
by Newsroom
In an era where artificial intelligence (AI) is rapidly becoming a cornerstone of various industries, the hotel and accommodation sector in the Middle East is...
Travel agents still pivotal to luxury travel
by Newsroom
Ask any travel industry observer or trend monitor and they’d all agree on one thing, luxury travel is in the midst of extraordinary growth. Perhaps...
Consumer-like ease wanted in business travel
by Newsroom
A recent study by SAP Concur has shed light on the growing complexities of business travel, highlighting the need for intuitive, client-centric solutions to streamline...
Forget first class, it’s all about private jet class
by Newsroom
First class is out, and private jets are… in? Middle Eastern travellers keep their purse strings loose when it comes to air travel with private...
Should we be threatened by the rise of AI travel agents?
by Newsroom
Artificial intelligence (AI) is reshaping the travel landscape by offering unparalleled efficiency and convenience. These AI-driven systems can quickly analyse vast amounts of data, tailoring...
The future of travel is accessible and why travel agents should be on board
by Newsroom
In an era where the global tourism industry is awakening to the untapped potential of accessible travel, Saudi Arabia’s Red Sea Global (RSG) is a...
The future of GCC travel: A game-changing visa in the works
by Newsroom
Six Gulf countries are teaming up to revolutionise and simplify travel across the region with a new unified visa. Rolling out over the next two...
Uncovering the habits of GCC’s high-end and business travellers
by Newsroom
Despite political events, the GCC’s tourism industry is defying expectations with most countries and Kingdoms experiencing a surge in tourism during the first half of...