Amadeus is strengthening its partnership with Salesforce to develop a cutting-edge hotel service center solution. This innovative technology will integrate Salesforce’s Service Cloud with Amadeus’ Central Reservations Systems and Guest Interaction solutions, targeting the global hospitality market.

The new service centler will empower hotels to deliver rapid, enhanced customer service at scale, transforming the way they support travellers. By streamlining bookings and non-room products, such as spa treatments and dining reservations, hotels can reduce average call times by up to 40% and provide more personalized interactions.

Travel agents can also offer intelligent packages and custom offers based on sophisticated guest data analytics, increasing incremental revenue.

The solution offers unprecedented flexibility, allowing hoteliers to seamlessly integrate with Service Cloud for enhanced functionality. It scales from entry-level to sophisticated implementations, catering to small boutique hotels and large international chains. This adaptability enables hotels to tailor the solution to their specific operational requirements, ensuring a seamless and efficient customer service experience.

“We are delighted to expand our partnership with Salesforce to deliver an end‑to‑end solution to help hotels better service their guests while driving bookings and incremental revenue. By creating efficiencies in the management of guests and potential guests, this innovative service center solution will enable exceptional service.” – Peter Waters Executive Vice President, Hotel IT Solutions, Hospitality, Amadeus.